Privacy Policy

1. Information We Collect

When you use our website, create an account, or submit a booking, we may collect the following information:

• Name, email address, and phone number
• Event details (type, guest count, preferred dates, special requests)
• Account credentials (email and encrypted password)
• Payment information (processed securely by Stripe — we never see or store your full card number)
• Usage data (pages visited, time on site)

2. How We Use Your Information

We use the information we collect to:

• Respond to your booking inquiries and tour requests
• Manage your account and booking history
• Communicate with you about your events and reservations
• Improve our website and services
• Send relevant updates about ANEW (with your consent)

3. Payment Processing

All payments are processed by Stripe, Inc. When you make a payment, your card details are sent directly to Stripe and are never stored on our servers. Stripe may collect additional information as described in their privacy policy. We receive only a payment confirmation, transaction ID, and the last four digits of your card.

4. Data Storage & Security

Your data is stored securely using Google Firebase services, which employs industry-standard encryption and security measures. We do not sell, trade, or share your personal information with third parties for marketing purposes.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Delete your account and associated data
• Opt out of marketing communications

You can delete your account at any time from your profile settings.

6. Cookies

We use essential cookies for authentication and site functionality. We do not use tracking cookies for advertising purposes.

7. Contact

For privacy-related inquiries, contact us at Admin@anewretreatandspa.com.